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Tag: Customer Experience (CX)

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Localization Insights gamer June 6 , 2020 | 4 min

3 Obstacles Chinese Gaming Companies Face When Going Global

Ann Chen With a little strategizing and the right localization team, Chinese gaming companies can turn their problems into profits.
Localization Insights gaming localization covid May 10 , 2021 | 5 min

The Gaming Localization Boom: What Role Did COVID-19 Play?

Ann Chen In a lot of ways, Covid-19 was a boon for gamers and video game developers, including localization professionals. However, the huge increases in gameplay and sales also increased the ever-present challenges of...
Localization Leaders Debora Cohen localization leader appsflyer May 13 , 2021 | 7 min

Localization Leaders: Meet Debora Cohen

Shira Pik-Nathan Meet Debora Cohen, Head of Localization for the Marketing Department at AppsFlyer, the global attribution leader. With a fascinating multicultural background, localization was a natural career move for the Spanish native. We...
CX, Voice & IVR September 26 , 2024 | 7 min

The Importance of Natural-Sounding IVR Voice Prompts for Customer Satisfaction

 Interactive voice response (IVR) systems play a central role in customer service. An essential part of your omnichannel support offering, they lessen the need for live phone agents, saving businesses considerable money.... Read More arrow-right
Localization Insights March 19 , 2024 | 5 min

Voice Prompts & Voice Talent: Key Components of Any Automated Customer Experience

Matt Strach Voice prompts, or prerecorded voice recordings, are used in many telephony, contact center, and omnichannel applications. In most instances, voice prompts guide callers or users to their desired destination, whether it’s a...
CX, Voice & IVR June 22 , 2023 | 4 min

CX Series: Sounding Off on Voices for IVR & Contact Centers

Karen Ford While Web, chat, SMS, and social media have joined the front lines as essential communication channels of the customer experience, two-thirds of consumers still call companies when they're ready to buy or...
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